Frequently Asked Questions
Which protective measures are there against Covid19?
The Garage is a safe environment. All areas and all surfaces, both open to public and private are sanitized private twice a day. Social distancing is respected, we work with face masks always on and single-use gloves are always worn.
We get into vehicles for the minimum time necessary, we sanitize the steering wheel, stick shift, and the driver’s seat, once your car is parked it stays in the same spot until your return.
If I have booked online can I cancel my reservation?
Yes of course. Sometimes it happens to change plans or ideas and we believe it is correct, as provided by the law, to be able to cancel. We ask you however to communicate your intentions by midnight 3 days prior to the date of your arrival. All you have to do is forward your confirmation email to email@example.com and write CANCEL in the object.
We guarantee to reimburse the entire sum you paid when booking in a few days.If you want to know more please read further details on the contract click here.
Can I pay at the GARAGE LUNGARNO directly?
It is possible to directly pay when reaching the GARAGE LUNGARNO but it is not possible for online offers this policy guarantees you to have a parking spot and a fast check-in.
Should I leave my car keys with the staff at the GARAGE LUNGARNO?
Yes. For safety purposes, logistics and check-in you will have to turn off the engine and leave the cars inside the vehicle.
Can I park my motorbike?
Yes, of course. An area of the GARAGE LUNGARNO is reserved to motorbikes. For further information and prices click here
Can I return to my car if I have forgotten something inside?
Yes, of course. Your car will always be where you left it, inside the GARAGE LUNGARNO and our staff will guide you back to get what you forgot
How can I reach the GARAGE LUNGARNO if my navigator does not show me the way as you suggested?
Don’t worry, every road will take you to the center and to the GARAGE LUNGARNO.
The road conditions in the city center often vary and change but with our support you will get to 99mt from the Ponte Vecchio. Visit the “Getting here” page for further details.
What do I have to do if I receive a fine for having accessed the ztl after having been to the garage?
It can happen! Don’t worry we are here to help you. Our staff automatically takes care of all the paperwork with youur plate numberbut in case you were to receive a ticket contact us immediately and we’ll solve the problem.
What is the maximum height allowed for vehicles?
The maximum height allowed is of 2.10mt from any type of vehicle.
If I don’t have paypal can I book anyways?
Yes. The online payment method certified by PAYPAL allows you to pay with the main credit cards even if you do not have a PAYPAL account.
What should I do if I have gone through a ZTL access point when the red light was on?
Do not worry. You have three hours to reach us from the moment you cross the electronic ZTL stands in Florence’s city center, in respect of the law and of the rules you may find at this link